Can't claim reward on Android

Brave Rewards Rewards Support
1

Hi, I keep getting an error message saying “oops, something is wrong.” when I try to claim rewards. There isn’t any more info on the Rewards page, and no logged errors on chrome://rewards-internals.

I’ve tried claiming it a couple of times the last few weeks, but I always run into the same uninformative error message.

Brave version 1.17.75, Android 11

2

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

3

Bumping this because the other threads keep getting auto closed.

I’ve had the same issue for around a year or more now. There’s no errors on my side as far as I know. Sometimes I can claim my rewards, sometimes it’ll stop working for months on end.

Multiple brave versions, multiple platforms (currently miui 12, miui 11 android, Xiaomi note 8t, Windows 8.1, windows 10.)

4

Have the same exact issue since 4/5 months ago and thought it would get fixed by an update or something. (On Android) As of today I’m unable to claim the rewards, when I try to claim them on the top right corner i get a loading wheel and then an error message saying:
“Oops, something is wrong. Please try again later”
When I try to claim them from the brave rewards page it seems to go through but the tokens don’t add to the balance and when I refresh the page they reappear as to be claimed again.

Brave and Android version:

Brave: 1.18.78 Chromium: 87.0.4280.141 (Official Build) (32-bit)
Revision: 9f05d1d9ee7483a73e9fe91ddcb8274ebcec9d7f-refs/branch-heads/4280@{#2007}
OS: Android 10; ONEPLUS A5000 Build/QKQ1.191014.012

And here is a screenshot of the brave rewards page:

Screenshot_20210114-132207
Screenshot_20210114-1322071080×1920 169 KB

If you also need the Wallet ID I can DM it to you, thanks

5

@Vombato and @vark, can you DM your Wallet IDs?

6

me neither. can I DM you my Wallet ID @steeven

7

I can’t claim my BAT either on mobile. The amount accumulates but I cannot give as contributions nor.transfer it to Uphold.

Can I send it to you @steeven?

8

I am facing the exact same issue. @steeven I have shared the wallet info, Brave and Android version, and screenshot. Please check and let me know. Thanks in advance.

Regards,
Rajesh

9

Please send if you haven’t already.

10

I think I’ve already dm’ed it to you.

11

Hi @inferno986return - I didn’t see a message from you, so just sent you one.

12

Please check my message, waiting for your reply.

13

is there a way to resolve the issue?

15

@quest0126 - please send this info in a DM, not in a public thread.

17

I’m also facing this issue @steeven ,I have shared the info with you. waiting for your reply.
Thanks

18

Also having the same issue. Will send DM

19

Did you ever get a resolution to this issue? Been using Brave since almost day 1 on my Android and have a significant amount stuck in this same way.

20

The problem was never solved. What is the cause of it .

21

Since the day I reported the issue and DMd my wallet ID and uphold account I didn’t receive many updates other than a request of how many BAT were missing from my account. I said an estimate because I couldn’t tell the exact amount as I was indeed unable to claim them. They refunded my uphold account with that amount but I think they don’t know what is causing the issue or even worse they might do and don’t want to investigate further. I gave my complete availability to try to narrow it down via tests and stuff, but as I said got no updates.

22

@suteekran @loueradun Try running safetyNet test on your device . If it fails, most probably that is the problem