Brave Talk Premium forbids starting a call on MacOS

Hello, when i click on starting a premium call it comes up with the message ‘Forbidden’. Didnt have this problem before and was using it fine. I changed nothing that I can perceive. Apart from updating the mullvad VPN today…would this have a connection?

Brave is updated, MacOS ventura 13.7.8

thank you.

Seems to be working for me. Can you share a screenshot of what you’re seeing when you try to start a Talk call?

The VPN shouldn’t conflict with the Talk call but just to check, does disabling the VPN make any difference?

Mattches hi!

Sorry for the delayed response, I had to travel. Well, it all of a sudden worked. Not sure why. So, I dont have any evidence like a screenshot but if/when it happens again I will make sure I have one.

Thank you again for your quick reply.

Warm wishes till next.

aspasia

oK, so it happened again today. Here is the screenshot.

Still keeps happening like today. No difference with disabling the VPN.

Sorry for the late reply here, it’s been a busy week.
I honestly have never seen this before. I’ve asked a couple team members if they have and what it typically means (and why the messaging does not have more details).

Thank you Mattches. And also the microphone doesnt work, meaning: the people i connect with cant hear me, I can hear hear them, I can see them and they can see me but not hear me.

To be honest its a bit disappointing. I hope there is a solution.

Thank you.

@Aspasia

You can add a new user profile in Brave Browser to create an isolated environment for testing Brave Talk performance separately from your existing data.

Creating a new profile provides a clean slate, allowing you to compare performance without interference from your primary profile’s configuration.

Brave Browser (Menu --> More tools --> Add profile). When creating:

  • Make no appearance adjustments other than to set user profile color at brave://settings/manageProfile.
  • Do not import anything.
  • Do not add any extensions.
  • Do not make any adjustments to content filtering at brave://settings/shields/filters.
  • Do not allow/enable any Brave Browser “bells and whistles” such as Brave Rewards, … Except Brave Talk ← ALLOW THAT.

After you create that new user profile, Exit / Quit everything and Restart the computer … and then start up Brave Browser and choose the new user profile for testing your issue.