BRAVE Sync - ERROR SECURE STORAGE - SYNC DISABLED

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We’re working on getting information on this error message up on the Help Center presently. But put simply, Brave Sync is trying to access — as stated in the message — your safe storage data, which it at this time does not have access to. This typically happens when [system] login credentials are changed, permissions are changed or sometimes after a system update.

For users on macOS encountering this
You should see a notification prompting you to enter your password to the keychain, as shown below:

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If not, you can still grant access manually by:

  1. Open the Keychain Access app
  2. Choose Login under the Default keychains section on the left
  3. Find Brave Safe Storage
  4. Click on Access control and check to see if Brave Browser is listed here:
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    If it is not, click the + button and add it, then Save changes (you’ll have to re-enter your password)

For Linux users encountering this
As with macOS, Linux uses should see a similar prompt:
image

If not, you can manually grant access by:

  1. Open the Passwords and Keys app
  2. Ensure that the icon is unlocked (click Unlock and enter your password to unlock)
  3. Check to see if Brave Safe Storage is there — if not, please click the + button to add it.

For Windows users encountering this
Unfortunately there is no quick fix for this on Windows — again, this typically only happens when you make changes to your system user name/password credentials. Typically, only a user with the same logon credential as the user who encrypted
the data can decrypt the data. In addition, the encryption and decryption
usually must be done on the same computer.

As such, we recommend resetting Sync and re-syncing your devices. You can do this by going to brave://sync-internals and using the Disable Sync (Clear data) option.

cc @Saoiray @Chocoholic @SaltyBanana for visibility

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