It often helps if you can share the ticket number here, just in case they can squeeze it in between projects or to double check to make sure not getting skipped or missed.
That said, keep in mind that they aren’t active on the weekend. I’d wait until sometime after Monday (maybe wait til Tuesday) to comment here again, that way it brings your post up towards the top and isn’t drowned out with older posts/topics. If nothing else, keeping it fresh during the week will make it visible to me again, at which point can tag people in if needed.