On normal month, can take 3-5 business days to respond. With higher than normal amount of tickets right now, it’s a chance to be longer. They are trying to go through and respond to everyone as they can. Big thing is keep an eye out on your email and make sure you’re also checking spam/junk folders.
And since there’s been a lot of comments since the ticket numbers were shared, let me quote them for both of you below. I know I tagged Evan and SaltyBanana earlier. So hopefully they’ll be seeing it. Again though, keep in mind they are busy and helping a lot of people. So patience is going to be the key here.