# Brave Rewards Receiving Issues **URL:** \ **Category:** Brave Rewards\ **Tags:** windows, rewards\ **Created:** [May 8, 2023, 9:08pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158 "2023-05-08T21:08:46Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![JanoG27](https://avatars.discourse-cdn.com/v4/letter/j/58956e/32.png) [@JanoG27](https://community.brave.app/u/JanoG27)\ **Post date:** [May 8, 2023, 9:08pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/1 "2023-05-08T21:08:46Z")
Hello everyone, I have been using Brave Browser for more than 6 months, and all was good and I was claiming my rewards normally the first 2-3 months. But suddenly, after it I was working normally in the browser as usual but my rewards didn’t add up to my balance. May I know what’s the problem? Thanks you ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [May 8, 2023, 10:24pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/3 "2023-05-08T22:24:07Z")
@JanoG27 Can’t answer because you erased the template that Brave generates and asks you to answer when you create a topic. Please provide the info as requested: > **Briefly describe your issue:** > > **What Operating System and Brave version are you using (`Menu --> About Brave`)?** > > **Is your browser wallet currently verified? (yes/no)** > > **What date did you verify your wallet?** > > **Have you been able to successfully receive payments in the past?** > > **Are you using a VPN? (yes/no)** > > **Are you eligible for Brave Rewards ([see here](https://support.brave.com/hc/en-us/articles/6539887971469-Supported-regions-for-verifying-Brave-Rewards-with-a-custodial-account-provider-) for list of supported regions)?** > > **Are you on the list of supported regions when verifying Brave Rewards with a custodial partner ([see here](https://support.brave.com/hc/en-us/articles/6539887971469) for list of supported regions)?** > > **Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?** > > **Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?** ---
**Author:** ![SmartyAadi](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/smartyaadi/32/157036_2.png) [@SmartyAadi](https://community.brave.app/u/SmartyAadi)\ **Post date:** [May 9, 2023, 7:38am UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/5 "2023-05-09T07:38:26Z")
You may raise a ticket at > **[Brave Help Center](https://support.brave.com/hc/en-us/requests/new?request_from_search=true&ticket_form_id=360001302431)** ---
**Author:** ![JanoG27](https://avatars.discourse-cdn.com/v4/letter/j/58956e/32.png) [@JanoG27](https://community.brave.app/u/JanoG27)\ **Post date:** [May 9, 2023, 11:42am UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/6 "2023-05-09T11:42:57Z")
**What Operating System and Brave version are you using?** Version 1.51.110 Chromium: 113.0.5672.77 (Official Build) (64-bit) **Is your browser wallet currently verified?** No **Are you using a VPN?** Yes , sometimes because some websites do not let me access without VPN **Are you on the list of supported regions when verifying Brave Rewards with a custodial partner?** No, I am not a supported region **Have you manually turned off Auto-contribute on all of your devices linked to a custodial partner?** Yes ---
**Author:** ![Thrive](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/thrive/32/58310_2.png) [@Thrive](https://community.brave.app/u/Thrive)\ **Post date:** [May 9, 2023, 9:03pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/7 "2023-05-09T21:03:14Z")
> I have a same problem. I have received BAT to uphold from one device, but haven’t received from my second device. BAT just disappeared. Is second device running Nightly by any chance? I only ask because a couple of us have had issues with disappearing BAT on Nightly recently. ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [May 21, 2023, 12:28pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/10 "2023-05-21T12:28:33Z")
@Dado what’s your ticket number? ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [May 22, 2023, 3:04am UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/12 "2023-05-22T03:04:17Z")
> [@Dado](#): > > ticket number 194226 Ok. I’ll tag in @SaltyBanana and @Evan123. Hopefully they’ll be able to follow-up with you soon. ---
**Author:** ![Evan123](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/evan123/32/134423_2.png) [@Evan123](https://community.brave.app/u/Evan123)\ **Post date:** [May 22, 2023, 11:44am UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/13 "2023-05-22T11:44:43Z")
> [@Dado](#): > > 194226 Taking a look. Thanks! ---
**Author:** ![SmartyAadi](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/smartyaadi/32/157036_2.png) [@SmartyAadi](https://community.brave.app/u/SmartyAadi)\ **Post date:** [May 22, 2023, 5:04pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/15 "2023-05-22T17:04:47Z")
Are you sure ? Maybe it is in your Uphold account. Instead of 2 it could be bundled into one perhaps ? ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [June 22, 2023, 9:44pm UTC](https://community.brave.app/t/brave-rewards-receiving-issues/486158/18 "2023-06-22T21:44:36Z")
Closed on June 22, 2023, 9:44pm UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.