# Brave Rewards Profile flagged when adding new device

**URL:** <https://community.brave.app/t/brave-rewards-profile-flagged-when-adding-new-device/367010>\
**Category:** Rewards Support\
**Created:** [April 7, 2022, 9:39am UTC](https://community.brave.app/t/brave-rewards-profile-flagged-when-adding-new-device/367010 "2022-04-07T09:39:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SweetLlamaGriffin](https://avatars.discourse-cdn.com/v4/letter/s/e5b9ba/32.png) [@SweetLlamaGriffin](https://community.brave.app/u/SweetLlamaGriffin)\
**Post date:** [April 7, 2022, 9:39am UTC](https://community.brave.app/t/brave-rewards-profile-flagged-when-adding-new-device/367010/1 "2022-04-07T09:39:24Z")

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**Briefly describe your issue:**  
Stopped receiving BAT rewards in my PC browser around December. Didn’t have too much time to troubleshoot so left it as is. My old phone didn’t pass verification so never used it for Brave rewards. Received new phone and looked to setup Brave and went to verify Uphold Wallet. Noticed my PC Browser was showing unverified too so I went to verify and logon to my existing Uphold wallet at the same time. Now receiving message on PC and phone that my Brave Reward Profile is flagged. FAQ is very vague and unhelpful regarding this matter.

**What Operating System and Brave version are you using (`Menu --> About Brave`)?**  
Windows 10  
Brave 1.37.109

**Is your browser wallet currently verified? (yes/no)**  
no (it was before)

**What date did you verify your wallet?**  
Jan 2021? Possibly earlier.

**Have you been able to successfully receive payments in the past?**  
Yes

**Are you using a VPN? (yes/no)**  
Sometimes, mostly not.

**Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?**  
Yes

**Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?**  
Yes

**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??**  
Yes

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [May 7, 2022, 9:40am UTC](https://community.brave.app/t/brave-rewards-profile-flagged-when-adding-new-device/367010/2 "2022-05-07T09:40:08Z")

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