# Brave rewards not paid or received **URL:** \ **Category:** Custodian Support (Uphold, ZebPay, etc)\ **Created:** [December 20, 2022, 11:31am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617 "2022-12-20T11:31:58Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Willzi84](https://avatars.discourse-cdn.com/v4/letter/w/e5b9ba/32.png) [@Willzi84](https://community.brave.app/u/Willzi84)\ **Post date:** [December 20, 2022, 11:31am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/1 "2022-12-20T11:31:58Z")
Today i received a message stating “congratulations your november rewards are here” well they aren’t. I am verified with uphold and have been for months. Never had issues in the past but i am interested where my bat is now. Anyone else having this issue? ---
**Author:** ![Puck567XX](https://avatars.discourse-cdn.com/v4/letter/p/f14d63/32.png) [@Puck567XX](https://community.brave.app/u/Puck567XX)\ **Post date:** [December 20, 2022, 7:04pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/2 "2022-12-20T19:04:14Z")
Yes, exactly the same. It’s bull. Just an excuse not to pay rewards. ---
**Author:** ![uidvh4\_HG.d](https://avatars.discourse-cdn.com/v4/letter/u/a698b9/32.png) [@uidvh4\_HG.d](https://community.brave.app/u/uidvh4_HG.d)\ **Post date:** [December 20, 2022, 7:24pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/3 "2022-12-20T19:24:13Z")
Same problem here, and latest status shows Uphold payments completed. ---
**Author:** ![Chocoholic](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chocoholic/32/114357_2.png) [@Chocoholic](https://community.brave.app/u/Chocoholic)\ **Post date:** [December 21, 2022, 6:20pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/4 "2022-12-21T18:20:47Z")
If you are still experiencing an issue after payouts are completed, you should submit a request for support to investigate the issue using the form linked below. Make sure you provide all the information requested. If you need help filling out the form, just post any questions you have to this topic. Brave Community Support or a community member can help with any questions you may have. Take care. 🙂 > **[Brave Help Center](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431)** ---
**Author:** ![Sandel](https://avatars.discourse-cdn.com/v4/letter/s/94ad74/32.png) [@Sandel](https://community.brave.app/u/Sandel)\ **Post date:** [December 22, 2022, 2:12am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/5 "2022-12-22T02:12:19Z")
Bonjour. Idem “Félicitations ! Vos récompenses gagnées en novembre sont disponibles !” et aucun BAT n’apparait dans le solde de jetons. C’est la première fois que cela arrive. C’est la même chose sur 3 ordinateurs que j’utilise. Quel est le problème ? Une solution ? Merci ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [December 22, 2022, 2:30am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/6 "2022-12-22T02:30:40Z")
@Sandel La réponse est la même que celle des personnes qui ont posé la question avant vous. Veuillez créer un [Rewards Support Ticket](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431). ---
**Author:** ![Sandel](https://avatars.discourse-cdn.com/v4/letter/s/94ad74/32.png) [@Sandel](https://community.brave.app/u/Sandel)\ **Post date:** [December 22, 2022, 2:42am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/7 "2022-12-22T02:42:13Z")
Merci, je viens de le faire. ---
**Author:** ![Saoiray](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/saoiray/32/212354_2.png) [@Saoiray](https://community.brave.app/u/Saoiray)\ **Post date:** [December 22, 2022, 2:50am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/8 "2022-12-22T02:50:31Z")
Super. Vous devriez avoir reçu un e-mail de confirmation avec votre numéro de billet. Gardez-le. Tous les contacts futurs doivent se faire par e-mail maintenant. En général, ils essaient de vous contacter dans les 3 à 5 jours ouvrables. Attention, avec les vacances, le délai peut être un peu plus long. Nous espérons que la réponse sera rapide, mais soyez prêt au cas où vous auriez besoin de plus de patience. ---
**Author:** ![wanapito](https://avatars.discourse-cdn.com/v4/letter/w/f1d935/32.png) [@wanapito](https://community.brave.app/u/wanapito)\ **Post date:** [December 27, 2022, 9:38am UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/9 "2022-12-27T09:38:22Z")
the same awaiting for a response ---
**Author:** ![mahamatt](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mahamatt/32/131227_2.png) [@mahamatt](https://community.brave.app/u/mahamatt)\ **Post date:** [January 2, 2023, 4:12pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/11 "2023-01-02T16:12:34Z")
Same problem here. I use Brave on 2 devices, both with Uphold account verified, but didn’t receive november payout in none of them, despite of the “congrats” message (I successfully received october payouts on both). I opened 2 tickets (one for each device) but did not receive any feedback for now. I’m quite disappointed. ---
**Author:** ![Rangory](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@Rangory](https://community.brave.app/u/Rangory)\ **Post date:** [January 3, 2023, 5:21pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/13 "2023-01-03T17:21:50Z")
Alors as-tu résolu ton problème? J’ai le même souci mais sur Android cette fois-ci. Sur le PC, jamais eu de problème. merci de ton retour ---
**Author:** ![Sandel](https://avatars.discourse-cdn.com/v4/letter/s/94ad74/32.png) [@Sandel](https://community.brave.app/u/Sandel)\ **Post date:** [January 3, 2023, 6:46pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/14 "2023-01-03T18:46:07Z")
Bj Rangory. Non, pas du tout, j’ai contacté le “Rewards Support” en répondant aux questions, je n’ai eu aucune réponse. Là, il y a les BAT de décembre… je ne sais pas s’ils vont disparaître aussi ! J’ai pris des photos de mon écran si besoin. ---
**Author:** ![Rangory](https://avatars.discourse-cdn.com/v4/letter/r/c4cdca/32.png) [@Rangory](https://community.brave.app/u/Rangory)\ **Post date:** [January 3, 2023, 7:12pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/15 "2023-01-03T19:12:20Z")
Moi, ça fait 5 mois que je n’arrive plus à les récupérer sur Android. Aucun souci sur PC. Je les ai contacté aussi. On verra bien Merci de ton retour en tout cas ---
**Author:** ![chriscat](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chriscat/32/15089_2.png) [@chriscat](https://community.brave.app/u/chriscat)\ **Post date:** [January 3, 2023, 7:17pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/16 "2023-01-03T19:17:09Z")
Hi all, for payout issues, we’ll need specific info for your Rewards profile, so please file tickets here: > **[Brave Help Center](https://support.brave.com/hc/en-us/requests/new?ticket_form_id=360001302431)** ---
**Author:** ![chriscat](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/chriscat/32/15089_2.png) [@chriscat](https://community.brave.app/u/chriscat)\ **Post date:** [January 3, 2023, 7:17pm UTC](https://community.brave.app/t/brave-rewards-not-paid-or-received/458617/17 "2023-01-03T19:17:19Z")