I was using brave for almost a year, during that time I lost BAT at least 3 times. On last time that I lost BAT I decided to open a topic here in this forum, I opened it on April 14th. I gave all the requested information and nothing was solved and the topic set as unlisted. I know software has b…

i am in the same boat with you each time i try to recover the wallet the claimed bat is gone but the unclaimed is still there so there are issue related to the wallet and i hope they figure out the issue soon and have a nice day

Hi @Mandrake6 - thank your for taking the time to write in (again). I assure you that we are here to help. We are a tiny team supporting a user base of 15 million +. I’d like to help sold your issue. Do you have a link handy to your original report and I can review from there. Thank you.

i think he ment that post [image] Restore Wallet in Stable from Nighly does not work properly Rewards Support Another new reply to keep the topic open. it’s his oldest one

I agree. My support experience has definitely been less-than-satisfactory. I lost a bit over 20 USD in BAT recently and it sucks that posting to the forums is the only way to get support. No phone number or email address that I can find and their actual support website only has FAQ and such and will…

Hi @steeven , It’s exactly the post that @justsomeone1 gave. Here’s the link again: [image] Restore Wallet in Stable from Nighly does not work properly Rewards Support I currently use Nightly but when I try to restore my wallet in stable the amount of BATs are incorrect. …

[image] steeven: taking the time to write in (again). I assure you that we are here to help. We are a tiny team supporting a user base of 15 How can someone become part of your team ? So you can grew up little bit and get more solved problems?

that make my day :joy: :joy: :joy: nice one @shameonyou

I’ve sent a DM got a reply asking for screenshot then I came back to it a week later and the message doesn’t exist anymore… [Screenshot_20200729_012250_com.google.android.gm] @steeven sure I know how it is with working in a “small team” as I’ve worked for a £70m annual revenue e-commerce business …

Thank you all for your patience. We have been experiencing issues with the forum the past 8 days and have just updated. I assure you that we are here to help. If you have sent a DM with your info, please bump the DM and I will answer it as quickly as I’m able. @Mandrake6 - Please DM with the follow…

Brave is buggy and support is not helpful

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Mandrake6 July 28, 2020, 8:23pm 9

Hi @steeven,

It’s exactly the post that @justsomeone1 gave.

Here’s the link again:

Topic		Replies	Views
Is this the only way to get support? Rewards Support payments , bug , sync , feedback , browser	5	610	May 17, 2021
Losing BAT for users seems like a neglected issue for Brave Brave Rewards macos	19	2002	September 24, 2020
Missing over 150 BAT Rewards Support	6	606	July 31, 2020
BAT rewards not there	4	320	March 27, 2021
All of my BAT is missing after linking to Uphold Brave Wallet (Self Custody) bug , browser	6	753	May 17, 2021
Try to get someone to help for long time 0 support from brave Rewards Support payments	7	461	June 11, 2021
It's almost a month and half of my BAT is still lost Desktop Support windows	13	632	January 6, 2021
BAT apparently gone Brave support people at lunch Brave Rewards	4	755	July 26, 2021

Brave is buggy and support is not helpful

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