Blank Brave Rewards

Brave Rewards
1

Briefly describe your issue: Brave rewards does not work. I literally cannot turn on or off ads, and when I press the button, it’s blank.

What Operating System and Brave version are you using? (Menu --> Help --> About Brave) v1.85.120 Windows 11

Who is your verified custodian or self-custody? (Uphold/Gemini/bitFlyer/Solana) Uphold

Are you in a supported region? (see here for list of supported regions) Yes.

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2

@icehorse

Two major sources of advice, experience, and guidance re Brave Rewards - see the Brave Community search results at:

https://community.brave.app/search?q=Brave%20Rewards%20%40Evan123%20%20order%3Alatest

https://community.brave.app/search?q=Brave%20Rewards%20%40Saoiray%20order%3Alatest

3

Thanks, unfortunately none of them have the same issue as me, where I cannot even turn ads on or off, and it’s just stuck being blank

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4

@icehorse

In a Brave Browser New Window, go to: brave://rewards-internals/ and take a screenshot (or 2, in order to cover all the real estate) . . . and report back here.

The two fellows’ Brave Community search results, mentioned above . . . those fellows know the mechanics. My guess, is that, they will know exactly how you would proceed. The screenshot(s) may help them, zero in on, how to help you.

In the meantime . . .

Simple steps (and my guesses):

  • Restart Brave Browser completely (probably DONE)
  • Update Brave Browser to latest version (DONE)
  • Disable all extensions, temporarily (NOT YET DONE)

A bit more work:

  • Try a new Brave Browser user Profile for test purposes (do not import anything; do not add any extensions)
  • IF by using that new Profile, Rewards works, THEN the Profile with the issue, has an issue.

Resetting Brave Rewards
‘https://support.brave.app/hc/en-us/articles/10007969237901-Resetting-Brave-Rewards’

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