# BAT token missing **URL:** \ **Category:** Brave Rewards\ **Tags:** funds-missing, rewards, windows, ads-bug\ **Created:** [June 6, 2020, 10:01am UTC](https://community.brave.app/t/bat-token-missing/132333 "2020-06-06T10:01:32Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![sreejithinsony](https://avatars.discourse-cdn.com/v4/letter/s/53a042/32.png) [@sreejithinsony](https://community.brave.app/u/sreejithinsony)\ **Post date:** [June 6, 2020, 10:01am UTC](https://community.brave.app/t/bat-token-missing/132333/1 "2020-06-06T10:01:32Z")
Hello i had around 35 add views approximate 0.5USD, When i check after some time its only 0.1BAT in account. I haven’t claimed or payout came. I have faced another problem. i had around 0.4usd on balance. i see that no ads coming for more than 4 hours… even i tried enable and disable. Then i save my seed pass phrase file. i reinstall browser. new wallet was created. i used pass phrase to restore old wallet, it restored. but my balance was 0BAT. i dont understand why I have sent mail to support and i get this response Hi there, Thank you for reaching out to us. At this time, the email address [refunds@brave.com](mailto:refunds@brave.com) is closed. If you have questions or concerns, please reach out to us on our Community support forum ([https://community.brave.app](https://community.brave.app/)). You can also file a bug report on our Github page ([https://github.com/brave/brave-browser](https://github.com/brave/brave-browser)) One of our team members will be happy to assist you. Thanks for your time and patience! please help ---
**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\ **Post date:** [July 6, 2020, 10:01am UTC](https://community.brave.app/t/bat-token-missing/132333/2 "2020-07-06T10:01:35Z")
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