@Sarys 21st was Saturday, so they wouldn’t have been working then or the next day. Most were on PTO from about then too. Some, such as SaltyBanana, are even still on vacation.
Then lot of the others been coming back around January 3, give or take.
That said, I’ll tag @Evan123 and @Mattches to see if either might be able to check in on your ticket 171923. However, know that they are still catching up to tickets and generally handle in order received. But at least tagging in might have them able to look back and make sure nothing being missed.