# BAT never showed up in Uphold wallet after verification. PLEASE RESPOND

**URL:** <https://community.brave.app/t/bat-never-showed-up-in-uphold-wallet-after-verification-please-respond/295898>\
**Category:** Rewards Support\
**Created:** [November 1, 2021, 10:09pm UTC](https://community.brave.app/t/bat-never-showed-up-in-uphold-wallet-after-verification-please-respond/295898 "2021-11-01T22:09:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![niytfox](https://avatars.discourse-cdn.com/v4/letter/n/a183cd/32.png) [@niytfox](https://community.brave.app/u/niytfox)\
**Post date:** [November 1, 2021, 10:09pm UTC](https://community.brave.app/t/bat-never-showed-up-in-uphold-wallet-after-verification-please-respond/295898/1 "2021-11-01T22:09:04Z")

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**Briefly describe your issue:**  
Verified wallet on Uphold in order to withdraw my BAT. Verification went through and my 190 BAT all disappeared. rewards-internals shows “promotion\_claimed” and all my BAT is gone now  
\*\*What Operating System and Brave version are you using ( `Menu --> About Brave` )?\*\*Mac OS Catalina 10.15.7, Brave V1.31.87

\*\*Is your browser wallet currently verified? (yes/no)\*\*yes, now

\*\*What date did you verify your wallet?\*\*10/19/2021

**Have you been able to successfully receive payments in the past?**

**Are you using a VPN? (yes/no)**  
no  
**Are you in a supported region ([see here](https://brave.com/transparency) for list of supported regions)?**  
yes  
**Does your device pass the [SafteyNet](https://play.google.com/store/apps/details?id=org.freeandroidtools.safetynettest&hl=en_US&gl=US) check (Android only)?**  
N/A  
**Have you manually turned off Auto-contribute on all of your devices linked to Uphold??** yes

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**Author:** ![system](https://global.discourse-cdn.com/brave/original/3X/1/8/182067f3480d1a5e7aea5ae3131b116ca1ef7918.png) [@system](https://community.brave.app/u/system)\
**Post date:** [December 1, 2021, 10:09pm UTC](https://community.brave.app/t/bat-never-showed-up-in-uphold-wallet-after-verification-please-respond/295898/2 "2021-12-01T22:09:30Z")

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