Ads not showing on Poco X7 Pro (HyperOS) - Stuck on empty JP catalog and failed to get signed tokens

Brave Rewards
, , ,
1

[Device Information]

  • Device: Poco X7 Pro
  • OS: Android 15 / Xiaomi HyperOS
  • Country: Japan (JP)
  • Verified Wallet: bitFlyer (Connected successfully with HTTP 200)

[The Problem]
I have completed all the settings for Brave Rewards and successfully linked my bitFlyer account. However, no ads are displayed, and the ad count remains at 0.

When checking brave://rewards-internals, I found a strange contradiction:

  1. creative_new_tab_page_ads_util.cc shows Successfully saved creative new tab page ads.
  2. However, the Catalog ID is stuck on X2VtcHR5X0pQ (_empty_JP).
  3. Even after resetting Brave Rewards, the Device ID remains exactly the same (4f93315c1560f7b2dd45156a04ac2a81094373e2695ce2ca980655b7a0ba80af), and the catalog does not update.

[Error Logs]

text

[ERROR:anti_targeting_resource.cc(86)] Failed to load and parse mkdhnfmjhklfnamlheoliekgeohamoig anti-targeting resource
[ERROR:refill_confirmation_tokens.cc(203)] Failed to get signed tokens
[ERROR:user_rewards.cc(86)] Failed to refill confirmation tokens

コードは注意してご使用ください。

It seems like the Brave server or the local HyperOS environment is silently blocking the token refill process, forcing the catalog to stay empty (_empty_JP). Could the development team please look into this compatibility issue with the new Poco X7 Pro / HyperOS device profile? Thank you.

Before you post!

Please note that you are posting in the “Uncategorized” category. Topics posted here may be lost in the shuffle as they are not properly organized. Topics posted in the relevant categories here on Community are more visible to Brave staff members, Community moderators and are likely to receive more timely support.

Please considering viewing the list of available categories and posting your support request there. Please also see our Community posting guidelines for more information on how to submit a detailed issue report:

Guidelines - Before posting, please:

  1. Search the forum to see if anyone else has already posted or resolved the same issue you’re having.
  2. Ensure that you’re posting in the appropriate category — please use the appropriate category when posting to ensure that whoever assist you has a clear idea of what product or platform you are using.
  3. Fill out the template that appears in your editor when posting as it contains all the boiler-plate information surrounding your issue. It will help the Support team members and other Community members to efficiently assess and resolve your issue. NOTE: “Uncategorized” posts do not have a template, so please ensure you’re posting to the right category as mentioned above.
  4. Tag your post appropriately – use tags to help track and organize threads on this forum.
  5. Observe and adhere to our code of conduct