# Ads coming but ads counter not working/counting brave desktop browser **URL:** \ **Category:** Rewards Support\ **Created:** [September 18, 2020, 3:58am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685 "2020-09-18T03:58:13Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![blackshadow](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@blackshadow](https://community.brave.app/u/blackshadow)\ **Post date:** [September 19, 2020, 4:52am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/41 "2020-09-19T04:52:23Z")
If you uninstall the brave browser, rewards are lost unless they are in your uphold wallet because they are stored locally on your browser. Reinstalling the browser, you will not get previous BAT. They are gone for good. ---
**Author:** ![iamb9](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/iamb9/32/56576_2.png) [@iamb9](https://community.brave.app/u/iamb9)\ **Post date:** [September 19, 2020, 6:14am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/42 "2020-09-19T06:14:38Z")
LOL ! I’m talking about those BATs which were not counted (actually ads were) due some issue in Brave browser. And you should know about one thing that I can restore my **Estimated Pending Rewards** as I have **Back Up** key for my wallet. And I never lost my pending rewards. ---
**Author:** ![Suha2608](https://avatars.discourse-cdn.com/v4/letter/s/e480ec/32.png) [@Suha2608](https://community.brave.app/u/Suha2608)\ **Post date:** [September 19, 2020, 7:29am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/43 "2020-09-19T07:29:16Z")
**We are having the same problem.** 😔😔😔 ---
**Author:** ![Dabesss](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dabesss](https://community.brave.app/u/Dabesss)\ **Post date:** [September 19, 2020, 8:28am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/44 "2020-09-19T08:28:55Z")
So you want to tell us our ads are into the void for the last 4 days xD? ---
**Author:** ![iamb9](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/iamb9/32/56576_2.png) [@iamb9](https://community.brave.app/u/iamb9)\ **Post date:** [September 19, 2020, 9:21am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/45 "2020-09-19T09:21:02Z")
No. I can’t say that to you and don’t know what going to happen with your BATs. BUT, I did lose some BAT for this problem, xD. ---
**Author:** ![blackshadow](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@blackshadow](https://community.brave.app/u/blackshadow)\ **Post date:** [September 19, 2020, 10:23am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/46 "2020-09-19T10:23:27Z")
Good for you. 🙂 🙂 ---
**Author:** ![iamb9](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/iamb9/32/56576_2.png) [@iamb9](https://community.brave.app/u/iamb9)\ **Post date:** [September 19, 2020, 10:38am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/47 "2020-09-19T10:38:32Z")
Let’s see you got your bat or not😎 ---
**Author:** ![ariffudin](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/ariffudin/32/59622_2.png) [@ariffudin](https://community.brave.app/u/ariffudin)\ **Post date:** [September 19, 2020, 11:18am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/48 "2020-09-19T11:18:32Z")
I think ads received not counted after confirmation.json file moved to ads\_service directory (Brave 1.14.xx), and this file not updated after showing ads. But I saw on Brave 1.13.xx version, confirmation.json still updated on rewards\_service directory ---
**Author:** ![mglmori](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@mglmori](https://community.brave.app/u/mglmori)\ **Post date:** [September 19, 2020, 4:17pm UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/49 "2020-09-19T16:17:41Z")
I have the same issue. I received 41 ads but none counted as viewed ads and my estimated BAT reward is 0 as well. ---
**Author:** ![Joshada](https://avatars.discourse-cdn.com/v4/letter/j/c57346/32.png) [@Joshada](https://community.brave.app/u/Joshada)\ **Post date:** [September 20, 2020, 6:08am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/50 "2020-09-20T06:08:18Z")
Facing the same problem. Seeing ads but the counter is stuck…Estimated earnings is not increasing. ---
**Author:** ![blackshadow](https://avatars.discourse-cdn.com/v4/letter/b/67e7ee/32.png) [@blackshadow](https://community.brave.app/u/blackshadow)\ **Post date:** [September 20, 2020, 6:34am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/51 "2020-09-20T06:34:58Z")
I can only tell you to keep patience until they release some patch that fixes the problem. We all are in the same pool. Hope they fix it soon. ---
**Author:** ![Dabesss](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dabesss](https://community.brave.app/u/Dabesss)\ **Post date:** [September 21, 2020, 1:47pm UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/52 "2020-09-21T13:47:52Z")
Some new News about this bug ? ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [September 21, 2020, 5:11pm UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/53 "2020-09-21T17:11:35Z")
We have an issue opened for this with devs currently reviewing it. Hope to have more information for you as soon as possible. Thank you for your patience. ---
**Author:** ![ayman1001](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/ayman1001/32/65517_2.png) [@ayman1001](https://community.brave.app/u/ayman1001)\ **Post date:** [September 21, 2020, 5:27pm UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/54 "2020-09-21T17:27:49Z")
the ads counter just start counting again and the Estimated pending rewards increasing, everything is back to normal now ---
**Author:** ![Mattches](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/mattches/32/25189_2.png) [@Mattches](https://community.brave.app/u/Mattches)\ **Post date:** [September 21, 2020, 6:32pm UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/55 "2020-09-21T18:32:26Z")
### For anyone still experiencing this issue: Can you please send me (@mattches) a DM here on Community with your `Wallet Payment ID`, found on the `brave://rewards-internals` page? **Please make the subject line of the DM “Ads counter issue”** so that I can tell at a glance what the message pertains to, as I get hundreds of DMs every day. thank you. ---
**Author:** ![Dabesss](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dabesss](https://community.brave.app/u/Dabesss)\ **Post date:** [September 22, 2020, 8:17am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/56 "2020-09-22T08:17:40Z")
Hmm i dont have any changes. Still no counter increase on both pcs… ---
**Author:** ![preIdiot](https://avatars.discourse-cdn.com/v4/letter/p/da6949/32.png) [@preIdiot](https://community.brave.app/u/preIdiot)\ **Post date:** [September 23, 2020, 7:51am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/57 "2020-09-23T07:51:26Z")
yes same with me no increase in BAT @Mattches ---
**Author:** ![Teizze](https://avatars.discourse-cdn.com/v4/letter/t/ecae2f/32.png) [@Teizze](https://community.brave.app/u/Teizze)\ **Post date:** [September 23, 2020, 8:22am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/58 "2020-09-23T08:22:33Z")
hi, yes i have the same issue, i click on ads but i dont get any bat. ---
**Author:** ![Dabesss](https://avatars.discourse-cdn.com/v4/letter/d/74df32/32.png) [@Dabesss](https://community.brave.app/u/Dabesss)\ **Post date:** [September 23, 2020, 8:58am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/59 "2020-09-23T08:58:31Z")
You dont need to CLICK them. You still get paid if you get the Notification. Most of us have the same problem and its still not fixed. Can we get a recover key for a fresh installation? Thats \*\*\*\*\*\* if we lose our bat because of some bugs. ---
**Author:** ![SajibHossain](https://sea1.discourse-cdn.com/brave/user_avatar/community.brave.app/sajibhossain/32/56616_2.png) [@SajibHossain](https://community.brave.app/u/SajibHossain)\ **Post date:** [September 23, 2020, 10:22am UTC](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685/60 "2020-09-23T10:22:42Z")
sir this problem isn’t solve please solve this [Previous page](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685.md?page=2) [Next page](https://community.brave.app/t/ads-coming-but-ads-counter-not-working-counting-brave-desktop-browser/163685.md?page=4)