7 days free trial not received

I subscribed to Brave Firewall + VPN Annual through Google Play on 13 September 2026.

During the subscription process, I was presented with a free trial offer and proceeded with the subscription based on that offer. However, instead of beginning the free trial, Google Play immediately charged me ₹6,500 for the annual subscription.

The Google Play order was processed on 13 September 2026 at 15:58 IST, and ₹6,500 was debited from my bank account at the same time.

Google Play order number: GPA.3377-6326-1618-61104

My Google Play receipt now shows the subscription as ₹6,500/year with renewal on 13 September 2027, but it does not show the free trial that was presented to me during signup.

Please submit a ticket to https://support.brave.app/hc/en-us/requests/new?ticket_form_id=360003078831 and we can help to resolve.

Please find the ticket number 385899